To request the return, the product must be in perfect condition, in its original packaging with manuals, accessories and promotional items included if any. Upon receiving the product in our warehouse, and only after checking its condition, we will proceed to refund the amount using the method of payment used by the customer.

Returns of unsealed products will not be accepted. The client must check the compatibility and characteristics of the product BEFORE OPENING IT. The customer must ensure that the product meets his needs before opening the package.

In all cases, provided that the customer requests the return within 14 working days after receiving the item, Acuista will reimburse the original invoice and return the Customer the full amount paid for the product and shipping. The cost of returning the purchased product will be borne by the Customer. The refund shall be paid within 5 days of receipt of the returned product

In the event that the returned product is not in perfect condition or does not arrive in its original packaging, Acuista may reject the return or will refund a percentage of the original amount paid by the customer.

The client must return the items as indicated, either by Postal Express or through a courier (UPS, DHL, NACEX, SEUR etc.), using a secure service with Internet tracking. Once a return has been authorized, the client must return the product and send us the corresponding tracking number within the next 3 working days. After this time the authorization will be canceled automatically. Acuista will not proceed with a refund until we have received the product in our warehouse.

Return Authorization Request

Bonacuista BGS S.L. does not have a technical department. Any incident will be reported directly to the manufacturer. Performing a series of tests before allowing the return / replacement of a product is required by many manufacturers. In many cases a malfunction can be resolved by phone. This is why Bonacuista advises the costumer to contact the manufacturer directly, in order to solve problem as quickly as possible. Bonacuista will provide the contact telephone number of any manufacturer. In any case, Bonacuista will follow the client requests as long as they do not conflict with the manufacturer's support policy.

Find out more information about Product Warranty here.

Should a product be delivered to a client broken, damaged or in poor condition, ACUISTA will take care of the shipping costs of collecting it and sending a replacement at no additional charge.

In the event of malfunction within the warranty coverage period of a product, ACUISTA will take care of the shipping costs of collecting it and sending a replacement at no additional charge.

The customer shall prepare the products to be returned in its original packaging or a similar one, along with the accessories that may be specified. The client must wait for Bonacuista or the manufacturer to supply a label and / or a return authorization number (RMA) before sending the product.

Return Authorization Request

No claims will be accepted in the event that the customer has received and accepted a box in poor condition without leaving any indication on the delivery note or notifying immediately the carrier and AcuistaEmpresas.com Customer Service within a 12 hours period from receipt of the shipment. Claims will also not be accepted if the Customer has received and accepted a delivery of a number of packages lower than the number indicated on the carrier's delivery note. Bonacuista will only accept claims if the number of packages received does not match the number of packages shipped and the customer has indicated so on the delivery note. Otherwise the customer will have to claim directly to the carrier the lack of any package shipped but not delivered.

Return Authorization Request

Bonacuista BGS S.L. at its discretion and charging 30% of the product price (minimum 30 €), may accept commercial returns of products sealed in their original packaging. The return costs are borne by the Customer. Under no circumstances will be accepted returns of computer products purchased by distributors for resale.

Return Authorization Request

Customer companies can request a return for repair or replacement of any faulty article within the warranty coverage period provided by the manufacturer.

Should a product be delivered to a client broken, damaged or in poor condition, ACUISTA will take care of the shipping costs of collecting it and sending a replacement at no additional charge.

Bonacuista BGS S.L will channel the repair requests to the manufacturer. In some cases, if the manufacturer requires so, the Customer will have to handle warranty claims directly with the manufacturer.

Return Authorization Request

No claims will be accepted in the event that the customer has received and accepted a box in poor condition without leaving any indication on the delivery note or notifying immediately the carrier and AcuistaEmpresas.com Customer Service within a 12 hours period from receipt of the shipment. Claims will also not be accepted if the Customer has received and accepted a delivery of a number of packages lower than the number indicated on the carrier's delivery note.

Bonacuista will only accept claims if the number of packages received does not match the number of packages shipped and the customer has indicated so on the delivery note.

Otherwise the customer will have to claim directly to the carrier the lack of any package shipped but not delivered.

Return Authorization Request