Home  > 

Contact


Sign in
 
Should you have a doubt or should you want make any suggestions or simply place an order, please contact us. We offer all means at our disposal to facilitate communication. All we ask is that you previously register as a customer. Or if you prefer, we can register you when you call. We can not answer calls from unregistered users. We are at your disposal.
In order to assist you by telephone, you will be asked for the email you used to sign up.
Register here

Contact us

In AcuistaEmpresas.com we care about our customers. Therefore, we provide thematically classified information so you can easily find it. You can find information about the process before and after your purchase.
  • Presale
    • Buying Process
      • Product information

        Product information

        You can find our products using the category menu that appears on the top of the page or use the search form on the top.

        If you can't find a specific product, try to search it by partnumber. You can also filter your searches to narrow them.

        The are also dedicated search engines for some categories and you also filter by price, so you can fin what you are looking for.

        Most product details pages include complete information on the product.

        If you have any further questions about a product, please contact us completing this form.

      • Special conditions for companies

        Special conditions for companies

        Companies enjoy special advantages in their purchases. Find all the related terms and conditions in the Companies section.

        If we have not resolved your questions, please contact us completing this form.

      • Transportation and shipping

        Transportation and shipping

        You will find the information regarding shipping and transportation in our How to Buy section

        If we have not resolved your questions, please contact us completing this form.

      • Pick-up at our offices

        Pick-up at our offices

        AcuistaEmpresas.com does not own a physical store. However, we offer the possibility to buy and / or pick-up your order at our offices. To do this, once you place your order on our website, you can check the option to pick your order at Acuista offices in Barcelona in your shipping details in the second step of the shopping basket. Once we receive the product at our facilities, our Customer Service will contact you so you can pick it up.

        The shipping rate for a pick-up is 9,90 € (VAT included). It doesn't matter the number of products you buy. Shipping charges include the transport of the products from the warehouses to our office. It won't be possible to pick-up at our office electrical appliances or large-sized TVs.

        If we have not resolved your questions, please contact us completing this form.

      • Quotes and Proforma invoices

        Quotes and Proforma invoices

        If you need a special price for 10 or more units of any of our products, or a minimum amount of 6.000€, you can use the "Request Quote" link from any product product detail page.

        If you need a normal quote, add the products you want to the shopping basket.
        Once you have added them, click on "Quote request" and complete all the steps of the shopping basket.

        If we have not resolved your questions, please contact us completing this form.

      • Payment Methods

        Payment Methods

        All the information regarding payment methods can be found in our How to Buy section.

        If we have not resolved your questions, please contact us completing this form.

    • Personal details
      • Password recovery

        Password recovery

        If you have trouble accessing your account, make sure the email has been previously validated, that you have set your keyboard in lower-case mode and that you are not entering blank spaces.

        In case you forgot your password, you can request an account recovery access.

        You will be emailed a link that will let you change your password and personal details. Please, make sure to adjust your SPAM filters to ensure receiving this message in your inbox folder.

        If you still are unable to access your account, please contact us completing this form.

      • Update personal details

        Update personal details

        If you wish to modify your personal details, please log in to your account and go to "My personal details" tab.

        If you have any problem updating your personal details,please contact us completing this form.

      • Account cancellation

        Account cancellation

        If you want to cancel your AcuistaEmpresas.com account, sign in to your account and go to My Personal Details" tab. Check the option "I want to cancel my account" on the form and submit it.

        If you are unable to cancel your account, please contact us completing this form.

      • Newsletter unsubscription

        Newsletter unsubscription

        Should you decide to unsubscribe from out newsletter there are several ways to do it.

        - Go to the unsubscription form, enter the email you used to subscribein the "Email" field click on "Unsubscribe ".
        - The easiest one is from the newsletter itself you have received. Simply click on the link you will find at the bottom.
        - If you are an AcuistaEmpresas.com costumer, you can cancel your newsletter subscription by signing in to your account and going to "My Personal Details" tab. Uncheck "I want to be emailed AcuistaEmpresas.com best deals." and submit the form to unsubscribe

        If you fail to unsubscribe, please contact us completing this form.

    • Incidents and problems with the website
      • Problems with the website

        Problems with the website

        If you find any issue related with the our website performance or if you detect an error, please help us solve the problem by informing us about it and letting us know the browser and operating system you are using in this form.

      • Problems with the payment method

        Problems with the payment method

        If you have had problems with the credit card payment, make sure your card has enabled the special 3D Secure Pin for on-line purchases. If you are unsure, please contact your bank.

        If we have not resolved your questions, please contact us completing this form.

    • Other presale requests
      • Other presale requests

        Other presale requests

        If your question does not match any of the aforementioned, please contact us completing this form.

  • After-sales
    • Orders enquiries
      • Delivery status of your order

        Delivery status of your order

        It is only possible to track products from your oders that we have a tracking number

        If want to know more about the current situation with your order, please contact us completing this form.

      • Bills from your orders

        Bills from your orders

        You will be emailed the bill for your order. Please, make sure our emails are delivered to your inbox. Once it has been emailed, you will also find it on "Your account", visiting the "Orders Tracking" tab.

        If you have additional questions regarding the billing of your order, please complete this form indicating your order number.

      • Payment validation

        Payment validation

        If you want to make sure that your payment has been correctly received, please complete this form, indicating your order number.

      • Order status

        Order status

        Your order status can be checked in "My Account" section and selecting the "Orders Tracking" tab.

        For telephone orders and other requests, please complete this form indicating your order number.

    • Incidents, Returns, Technical Service
      • Transportation incidents

        Transportation incidents

        You can find all the information related with transportation incidents in the RMA, returns and incidents section.

      • Product Returns / RMAs

        Product Returns / RMAs

        We have a dedicated section about returns and how to request them:

        RMA requests.

      • Warranty / Technical support

        Warranty / Technical support

        AcuistaEmpresas.com does not have a technical department, but we will do our best to help solve your problem.
    • Order modifications
      • Order modifications

        Order modifications

        If you wish to modify your order, please complete this form indicating your order number and what your desired modifications are.

    • Cancel your order
      • Cancel your order

        Cancel your order

        You can cancel your orders from "Orders Tracking" tab in "My Account" section. Simply enter the order you want to cancel and click on "Cancel Order".

        If you encounter any problem cancelling your order, please complete this form indicating your order number and the reason for cancellation.

    • Other after-sale requests
      • Other after-sale requests

        Other after-sale requests

        If your question does not match any of the aforementioned, please contact us completing this form.

Phone
  • 807 45 00 34 (unregistered users) *
    902 23 23 34 (registered users) ** - Register now
    934 11 80 79 (FAX)*
  • Customer service telephone hours:
    Monday to Thursday from 10:00 to 14:00 and 16:00 to 18:00 and Friday from 10:00 to 13:00 and 16:00 to 18:00.

    When AcuistaEmpresas.com operators are busy or during out of office hours, you'll be able to leave a message on the answering machine.

    Please leave a message explaining the reason for your call and your contact information, so one of our operators can contact you within our business hours.

  • * The cost of this phone call is:
    1,16 €/min maximun from the second 20, from landline (taxes Included)
    1,51 €/min maximun from the second 20, from mobile network (taxes Included)
    ** 902 rates   Call establishment   €/min normal 1 €/min reduced 2
      Taxes included   0,1076   0,0835   0,0488  
    1 - Working days from 8 to 20 hours.
    2 - Working days from 20 to 8 hours from the next day. Saturdays, Sundays and national holidays throughout the day.

    WARNING:
    AcuistaEmpresas.com uses a Premium-rate telephone number for unregistered users (807). We want customers to register, it is not a way to make money. And we can assure you that it is very effective, as most customers register in advance to save the extra cost of the call. On the other hand, (902) phone numbers are unique and nationally recognised, their rates are not more expensive than inter-provincial rates, and they are the only way to implement a virtual PBX, or a call forwarding system to specialized operators: customer support, sales, returns, etc.
Skype
Post
  • Bonacuista BGS SL
    Customer Service
    C/ Gomis, 34-36 3º
    E-08023 - Barcelona
    Spain


Follow us on Social Networks
Join our communities and enjoy exclusive promotions:
Facebook   Twitter
http://www.acuista.com/facebook   http://www.acuista.com/twitter
 
Frequent searches
Product configurators
 
Read 8020
feedbacks from
our customers
 
BGS S.L.
 
 
Contact us
Close

Complete the form below. We will process your request and respond as soon as possible

Name *
Surname
Email *
Phone
Order *
Query *
Send  
* Required fields